FAQ's

Sizing:

Mail us a tracing / outline of both of your feet. Let us know what style # and base you are interested in and we will recommend a size for you.

Please note your foot tracings must be mailed to us. Faxing or emailing them distorts the size and shape.

Color and Leather Options:

We can send you leather sample swatches should you be undecided. Please fill out the attached form and choose colors. Email them to us you should receive in 3 to 5 days.

Should you be interested at the entire ring of leather swatches, we would be happy to send the entire ring for a $35.00 deposit plus shipping. We will refund your $35.00 deposit if you send swatches back.

Return Policy:

There is a $45.00 restocking fee for all returns, except Close-Out purchases. 

All returns must have prior approval of return department.  We will need to inspect the clogs before a credit or exchange is issued.  Worn clogs are not returnable.  If the clogs are soiled or not in new condition, we will not issue a refund. You are responsible for return shipping charges.

How Long until I get my Clogs?

All Custom Orders Clogs typically take 3 to 4 days to make. We ship UPS Flat Rate, this takes 3 to 5 business days. You should expect your clogs to arrive in 2 weeks. 

Contact us with any questions at: 1-800-243-7836, 651-257-4591, or email us at: svensclogs@aol.com